太阳集团7237网站(中国)-百家号推荐APP

1. companies always adhering to the after-sales service to improve the competitive advantage as the core concept.

2. professional focus, full service, perfect, the pursuit of excellence

Setting up enterprise image through service

In the growing homogenization of the product, customer service service as part of the marketing has become an important territory that manufacturers and businesses for the consumer mind, good customer service service is to promote the best next time before sales, is the main way to improve customer satisfaction and loyalty, is an important way to establish a corporate image and reputation of enterprise communication the.

Enhance customer satisfaction

After sales service as a customer request, manufacturers or businesses do good or bad degree will be proportional to the degree of customer satisfaction. Customer service service to do good, if can meet the requirements of customers, customer satisfaction will constantly improve customer service and service work; do not good or not to do, customer satisfaction will be reduced, or even extreme dissatisfaction.

Customer satisfaction usually continues to buy their satisfied products, word-of-mouth publicity and other positive ways to spread, to improve the market share of products and brand reputation play a strong and powerful role. If the customer service is not satisfactory, according to the results of empirical research show that: 96% of consumers encountered service is not a complaint, but 90% not satisfied consumers will not buy the company's products and services, or they will experience at least 9 other people, 13% had not satisfied with the experience of consumers will they have told more than 20 people.